Refund policy
We want you to love what you ordered! If you're not completely satisfied, we accept returns within 15 days of the delivery date.
To be eligible for a return:
- Items must be unworn, unwashed, and in original condition
- Tags must still be attached
- Items must be returned in original packaging
Non-returnable items:
- Final sale items
- Intimates and swimwear (for hygiene reasons)
- Gift cards
How to start a return:
- Send your request through our 'Contact Us' page or email woodvioletsheboygan@gmail.com with your order number and reason for return
- We'll send you return instructions within 1–2 business days
- Once we receive and inspect your item, refunds are processed within 5–7 business days to your original payment method
Store Credit Option:
We are happy to offer store credit for eligible returns!
- Returns requested within 15 days of delivery may be issued as store credit rather than a refund
- Store credit will be issued in the form of a digital gift card sent to your email to use on any future purchase
- Digital gift cards are processed within 1–2 business days
(faster than a standard refund!)
Please note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us within 3 days of delivery so we can make it right